Privacy Policy

1. Who we are

This Privacy Policy explains how Intellisoft Solutions ("we," "us," "our"), a software house based in Lahore, Pakistan, collects, uses and protects information when you visit intellisoftsolutions.com, contact us by WhatsApp, phone or email, or use products and systems we build and support on your behalf.

2. Information we collect

We collect information in the following ways:

• Information you provide directly: your name, phone number, email address, company details and any information you share when you contact us through WhatsApp, our contact form, phone, or email.
• WhatsApp Business API data: if you message us on WhatsApp, we receive your phone number, profile name, and the content of your messages through Meta's WhatsApp Business Platform, in order to respond to your inquiry.
• Website usage data: standard technical information such as browser type, device type, pages visited and general location (city or country level), collected automatically when you visit our site.
• Project-related data: if you become a client, information necessary to deliver a project, such as business details, system requirements, or data you ask us to migrate or integrate.

3. How we use your information

We use the information we collect to:

• Respond to inquiries and provide quotes for our services
• Communicate with you about a project, including through WhatsApp, phone or email
• Deliver, support and maintain systems we build for you
• Improve our website and services based on how they are used
• Meet legal, accounting or regulatory requirements where applicable

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

4. WhatsApp and Meta Platform data

We use the official WhatsApp Business API, provided by Meta, to communicate with customers and prospective clients. When you message us on WhatsApp, your message content and contact information are processed in accordance with Meta's own WhatsApp Business Data Processing Terms and Privacy Policy, in addition to this policy. We use this data solely to respond to your inquiry and, where relevant, to deliver services you have requested, such as order updates, appointment reminders or account verification codes on behalf of our clients. We do not use WhatsApp data for unrelated marketing without your consent.

5. Cookies and website analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve performance. These are limited to functional and analytics purposes. You can disable cookies through your browser settings; doing so may affect some website functionality but will not prevent you from contacting us.

6. How we share information

We may share information with:

• Service providers who help us operate our business, such as hosting providers and Meta's WhatsApp Business Platform, bound by their own data protection obligations
• Legal or regulatory authorities, where required by law
• A successor entity, in the event of a business transfer, merger or acquisition

We do not share your information with third parties for their independent marketing use.

7. Data retention

We retain personal information only for as long as necessary to respond to your inquiry, deliver a project, meet legal obligations, or as reasonably required for our business records. You may request deletion of your information at any time, as described in Section 9.

8. Data security

We take reasonable technical and organizational measures to protect the information we hold, including restricting access to personal data to team members who need it to do their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

You can:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to any legal or contractual obligations that require us to retain it
• Opt out of non-essential communications at any time by telling us directly on WhatsApp, phone or email

To exercise any of these rights, contact us using the details in Section 12.

10. Children's privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: info@intellisoftsolutions.com
• WhatsApp / Phone: +92 333 1215607
• Address: Sikandar Malhi Road, Gulberg II, Lahore, Punjab, Pakistan